Job Description (JD) – Senior Executive Operations

Job Title

Senior Executive – Operations

Department

Operations

Reports To

Operations Manager / Head of Operations

Job Summary

The Senior Executive – Operations is responsible for managing day-to-day operational activities, ensuring process efficiency, coordinating with internal and external stakeholders, monitoring performance metrics, and supporting business growth through effective operational planning and execution. The role requires strong analytical skills, problem-solving abilities, and the capability to handle multiple tasks while maintaining high service standards.

Key Responsibilities

Operations Management

• Managed daily operational activities to ensure smooth business functioning.
• Coordinated with various departments to streamline workflows and improve efficiency.
• Monitored operational processes and identified areas for improvement.
• Ensured adherence to company policies, procedures, and quality standards.
• Maintained accurate operational records and reports.

Process Improvement

• Analyzed operational data and prepared performance reports.
• Identified process bottlenecks and implemented corrective actions.
• Assisted in developing and implementing Standard Operating Procedures (SOPs).
• Recommended process enhancements to improve productivity and reduce costs.
• Supported automation and digital transformation initiatives.

Team Coordination

• Coordinated with internal teams to ensure timely completion of tasks.
• Assisted in training and mentoring junior executives and support staff.
• Monitored team performance and provided operational guidance.
• Facilitated effective communication between departments.

Vendor & Client Management

• Coordinated with vendors, suppliers, and service providers.
• Ensured timely resolution of operational issues and escalations.
• Maintained strong relationships with clients and business partners.
• Monitored service delivery and compliance with agreed standards.

Reporting & Compliance

• Prepared daily, weekly, and monthly operational reports.
• Tracked key performance indicators (KPIs) and service levels.
• Ensured compliance with regulatory and organizational requirements.
• Assisted during internal and external audits.
• Maintained documentation and operational records.

Required Qualifications

• Bachelor’s Degree in Business Administration, Commerce, Management, Operations, or related field.
• Master’s degree preferred but not mandatory.
• 3–6 years of experience in Operations, Administration, Supply Chain, Customer Service, or Process Management.

Required Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Advanced knowledge of MS Excel, MS Office, and Google Workspace.
• Data analysis and reporting expertise.
• Process improvement and workflow management.
• Team coordination and stakeholder management.
• Time management and multitasking capabilities.
• Attention to detail and organizational skills.

Preferred Skills

• Experience with ERP, CRM, or HRMS software.
• Knowledge of process automation tools.
• Project management exposure.
• Understanding of quality management systems and compliance requirements.

Key Performance Indicators (KPIs)

• Operational efficiency and productivity.
• Process turnaround time.
• Error reduction rate.
• Customer/client satisfaction levels.
• Compliance adherence.
• Cost optimization and resource utilization.
• Timely completion of operational projects and tasks.

Salary Range

• Depending on experience, industry, and location.

Employment Type

• Full-Time

Work Location

• On-Site / Hybrid / Remote (as per company policy)

This JD is suitable for Operations roles in corporate offices, e-commerce companies, service industries, manufacturing units, logistics organizations, and business process management environments.